TL;DR
Turn your wind-down time into listening time
- Thousands of audiobooks, podcasts and originals
- Listen on your phone, tablet or Echo — also offline
- Cancel anytime
HearUSA says its Patient Care team has been named Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards. The company reported a 67% rise in appointments and a more-than-threefold increase in its Net Promoter Score between October 2023 and September 2025; the award report does not provide the underlying score or independent verification of the results.
HearUSA’s Patient Care team has won the Customer Experience – Customer Service Department Team of the Year award at the 2026 Titan Business Awards, an international business competition. The company points to a 67% increase in appointments and a more-than-threefold rise in its Net Promoter Score over the two years ending September 2025 as results associated with changes to its service operations.
The recognition focuses on HearUSA’s Patient Care team, which provides real-time support, connects people with hearing evaluations and assists patients from their first inquiry through continuing care. The award was presented by the International Awards Associate (IAA), which administers the Titan Business Awards.
HearUSA reported that appointments increased 67% between October 2023 and September 2025, while its Net Promoter Score more than tripled over the same period. The company attributed those results to investment in employee development, refinements to operating processes and technology improvements intended to make responses to patient needs faster. The source report does not give appointment totals or the starting and ending Net Promoter Score values.
In a company release cited by The Hearing Review, HearUSA President Oliver Asmar credited the team with helping people access hearing care and supporting them throughout the process. The award recognizes the team’s customer-service work; it is not presented in the report as an evaluation of clinical outcomes.
How the Award Connects to Patient Access
The award draws attention to the service work that can shape how patients enter a hearing-care system. HearUSA says its team handles early questions and helps arrange hearing evaluations, making its responsiveness relevant to people trying to find and access care. The reported appointment growth suggests more bookings during the stated period, but the available information does not establish why each appointment was made or whether the increase reflects improved access, broader demand, expanded capacity or a combination of factors.
HearUSA says it operates more than 380 hearing centers and works with a network of more than 4,000 hearing care professionals. A patient-support team that connects callers and other inquirers to that network may affect how efficiently prospective patients reach an evaluation. The figures and description come from the company’s account, and the award report does not provide independent measures of patient outcomes, wait times or service quality.
For readers, the development is a business and customer-service announcement within the hearing-care sector. The reported growth and award offer a snapshot of the company’s performance and recognition, while leaving practical questions—such as how the team’s work changed the experience for individual patients—unanswered.
Products Worth Considering
Philips Sonicare DiamondClean 9500 Smart Electric Toothbrush with 2 Brush Heads, Black
Oral-B iO Series 7 Rechargeable Electric Toothbrush with 2 Brush Heads and Charging Travel Case
Oura Ring 4 Smart Ring – Silver – Size 8
As an affiliate, we earn on qualifying purchases.
The Award and HearUSA’s Reported Results
The Titan Business Awards recognize organizations, executives, teams and professionals across industries for business, leadership, innovation and customer experience, according to the award description in The Hearing Review. The IAA administers the competition. Its spokesperson, Thomas Brandt, said the season’s winners represented leadership, innovation, resilience and vision. The source material does not specify the number of entries, the judging criteria for this particular category or how HearUSA’s entry was assessed.
The performance period cited by HearUSA runs from October 2023 to September 2025. The company links the appointment and Net Promoter Score changes to investment in staff development, operational processes and technology. Net Promoter Score is used by organizations to gauge customer willingness to recommend a service, but the source provides no scores, survey details or sample size, so the scale and basis of the reported change cannot be assessed from the announcement alone.
The award is part of a series of recognitions that the source says HearUSA has received for client care and consultancy services, along with recognition as a leading hearing-care retailer for multiple consecutive years. The report does not identify each prior award or provide dates and criteria, so the current Titan title is the clearest specific recognition described.
“This recognition is a testament to the dedication of our Patient Care team and the important role they play in helping more people access the hearing care they need.”
— Oliver Asmar, HearUSA president, in a company release cited by The Hearing Review
What the Performance Figures Do Not Show
The announcement does not provide the absolute number of appointments before or after the reported increase, the baseline or final Net Promoter Score, or details of how that score was calculated. It also does not identify the relative contribution of staffing, process changes or technology to the reported results. The figures are attributed to HearUSA; the source does not describe an independent audit or verification.
It is also unclear how the award judges assessed entries, how many organizations competed in the category, or what evidence supported the selection. The report does not detail changes in patient satisfaction, waiting times, completed evaluations or hearing-care outcomes. Those measures should not be inferred from appointment growth or an award for customer service.
Further Detail on Service Results
The source material announces the award and summarizes HearUSA’s performance figures but does not name a forthcoming ceremony, publication date for additional data or next company milestone. Any further explanation of the award process, the score calculations or the operational changes would need to come from HearUSA or the IAA. For now, the confirmed development is the team’s 2026 award, alongside company-reported appointment and Net Promoter Score changes for October 2023 through September 2025.
Key Questions
What award did HearUSA receive?
HearUSA’s Patient Care team was named Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards, administered by the International Awards Associate.
What results did HearUSA report?
HearUSA reported that appointments rose 67% and its Net Promoter Score more than tripled between October 2023 and September 2025. The report does not provide the underlying totals or score values.
What does HearUSA’s Patient Care team do?
According to the report, the team provides real-time support, helps connect patients with hearing evaluations and assists people from their initial inquiry through ongoing care.
Are the reported performance figures independently verified?
The source attributes the figures to HearUSA and does not describe an independent audit or verification. It also does not include the data or survey methods needed to assess the reported changes.
Does the award establish that patient outcomes improved?
No patient-outcome findings are provided in the report. The recognition is for customer experience and customer-service work; the reported appointment and Net Promoter Score changes do not by themselves establish clinical outcomes.
Source: hearingreview.com
